Shipping Policy

Effective Date: 1st jan 2026 Last Updated: 1st jan 2026

At TopCat Products, all of our cat scratching posts and accessories are made by us at our facility in Tennessee and shipped directly to you. Below is everything you need to know about how we ship your order.

1. Processing Time

Most orders are shipped within 24 hours of purchase (Monday through Friday). Orders placed on weekends or holidays will begin processing the next business day.

2. Shipping Method

All orders are shipped via UPS Ground.

3. Where We Ship

We currently ship to addresses within the United States and Canada. We do not ship internationally outside of these two countries at this time.

4. Shipping Costs

Shipping costs are calculated based on your distance from our shipping location in Tennessee. When you add an item to your cart, an average shipping estimate is shown; once you enter your actual shipping address at checkout, UPS calculates your exact shipping charge.



We do not mark up shipping costs — you are charged exactly what UPS charges us.

5. Canadian Orders

Customers in Canada are responsible for any duties or taxes assessed by Canadian customs upon delivery. These charges are separate from your order total and are collected by the carrier or customs authority, not by TopCat Products.

6. Order Tracking

Once your order ships, you will receive tracking information so you can follow your package's progress via UPS.

7. Shipping Issues

If your order arrives damaged, is lost in transit, or you have any other shipping concern, please contact us as soon as possible so we can help resolve the issue.

8. Returns and Shipping Charges

We offer a "no questions asked" 30-day return policy. If your cat doesn't take to the post, you may return it within 30 days for a refund of the original purchase price, minus shipping charges. Please contact us before sending a return so we can provide return shipment instructions.

9. Contact Us

If you have any questions about your shipment or this Shipping Policy, please reach out:

TopCat Products

Phone: (615) 337-6869

Hours: Monday–Friday, 9:00 AM – 4:00 PM Central Time

Email: info@topcatproducts.com

This Shipping Policy is provided for general informational purposes and may be updated periodically to reflect changes in our shipping practices.