Privacy Policy

Effective Date: 1st jan 2026 Last Updated: 1st jan 2026


TopCat Products ("TopCat Products," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.topcatproducts.com (the "Site"), or make a purchase from us.


By using our Site, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Site.

1. Information We Collect

Information You Provide to Us

When you place an order, create an account, contact us, or otherwise interact with our Site, we may collect:


  • Name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (processed securely through our payment processor; we do not store full credit card numbers on our servers)
  • Order history and purchase details
  • Any information you provide when contacting customer service (e.g., questions, comments, or complaints)

Information Collected Automatically

When you browse our Site, we may automatically collect certain information about your device and usage, including:


  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed and time spent on the Site
  • Referring website or search terms used to find us
  • Date and time of visit


This information is typically collected through cookies and similar tracking technologies (see Section 3 below).

2. How We Use Your Information

We use the information we collect to:


  • Process and fulfill your orders, including shipping and returns
  • Communicate with you about your order, account, or inquiries
  • Provide customer support
  • Send order confirmations, shipping updates, and (if you opt in) promotional emails
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to:


  • Keep items in your shopping cart as you browse
  • Remember your preferences
  • Understand how visitors use our Site (e.g., via analytics tools such as [Google Analytics — confirm which tool(s) you use])
  • Support advertising or retargeting efforts (if applicable)


You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our Site, such as the shopping cart.

4. How We Share Your Information

We share your information only as necessary to operate our business, and only with the following categories of third parties:


  • Payment processors (e.g., [PayPal / Stripe / Square — confirm which you use]) to securely process transactions
  • Shipping and fulfillment carriers (e.g., USPS, UPS, FedEx) to deliver your order
  • Service providers who assist with website hosting, email delivery, and business operations, and who are contractually required to protect your information
  • Legal and regulatory authorities, if required to comply with a law, subpoena, or legal process, or to protect our rights, property, or safety


We do not share your personal information with third parties for their own independent marketing purposes without your consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to process your orders, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:


  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing emails at any time by clicking "unsubscribe" in any email or contacting us directly
  • Opt out of the sale or sharing of personal information (California residents, under the CCPA/CPRA) — Note: we do not sell personal information


To exercise any of these rights, please contact us using the information in Section 10 below.

7. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites, including rescue organizations, review sites, or social media platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

TopCat Products Phone: (615) 337-6869 Hours: Monday–Friday, 8:00 AM – 4:00 PM Central Time Email: info@topcatproducts.com Mailing Address: 1438 Cagle Rd, Ashland City TN 37015, United States

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

This Privacy Policy is provided for general informational purposes and does not constitute legal advice.