Return Policy

Effective Date: 1st jan 2026 Last Updated: 1st jan 2026

At TopCat Products, we want you and your cat to be happy with your purchase. That's why we offer a simple, no questions asked, 30-day return policy.

1. 30-Day Return Guarantee

If your cat scratching post does not become the main focus of your cat's scratching activities, you may return it within 30 days of delivery for a refund of the original purchase price.



No explanation is required — if it's not the right fit for your cat, just send it back.

2. Refund Amount

Refunds cover the original purchase price of the item, minus shipping charges. Original shipping costs are non-refundable.

3. How to Start a Return

Before sending anything back, please contact us first so we can provide you with return shipment instructions:

Phone: (615) 337-6869

Email: info@topcatproducts.com

Hours: Monday–Friday, 9:00 AM – 4:00 PM Central Time

Returns sent without contacting us first may be delayed in processing.

4. Return Shipping

[Please confirm: Is the customer responsible for return shipping costs, or does TopCat Products provide a prepaid label? This should be clarified here.]

5. Refund Processing

Once we receive your returned item, please allow [insert number] business days for your refund to be processed. Refunds will be issued to the original payment method used at checkout.

6. Condition of Returned Items

[Please confirm any condition requirements — e.g., must the post be unused, in original packaging, etc. — so this section can be added accurately.]

7. Canadian Returns

Canadian customers are responsible for any customs duties or taxes originally assessed on their order. These are non-refundable and separate from the product refund.

8. Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible so we can make it right.

9. Questions

If you have any questions about a return or your order, we're happy to help:

TopCat Products

Phone: (615) 337-6869

Email: info@topcatproducts.com

Hours: Monday–Friday, 9:00 AM – 4:00 PM Central Time

This Return Policy is provided for general informational purposes and may be updated periodically to reflect changes in our return practices.